Ongoing Support
Maintain a trusted advisor for long-term support and guidance. From monthly performance reviews to emergency responses, we will make sure you are prepared to tackle any challenges that come your way.
Strategic Retainer Package
List of Services
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Define Clear OjbectivesList Item 1
- Establish the purpose and terms of the retainer agreement.
- Identify key goals for ongoing support and guidance.
- Align objectives with business strategies and priorities.
- Ensure clarity on expected outcomes and deliverables.
- Set specific timelines for achieving objectives.
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Identify Key Deliverables and MilestonesList Item 2
- List specific tasks and projects that will be undertaken.
- Define measurable milestones for tracking progress.
- Establish timelines for each deliverable.
- Ensure deliverables support the achievement of strategic goals.
- Review and update deliverables periodically based on performance.
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Establish a Dedicated Point of ContactList Item 3
- Assign a single point of contact for the retainer relationship.
- Ensure this individual has the authority to make decisions and implement strategies.
- Provide contact information for regular communication.
- Maintain regular check-ins and updates on progress.
- Ensure responsiveness to inquiries and requests from stakeholders.
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Regularly Review and Adjust the Scope of ServicesList Item 4
- Evaluate the current scope of services periodically.
- Adjust services to meet evolving business needs.
- Incorporate feedback from stakeholders to refine support strategies.
- Ensure alignment with business goals as they change over time.
- Document changes to the scope of services and communicate them clearly.
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Ensure Alignment with Business Goals and Objectives
- Review organizational goals and objectives regularly.
- Ensure strategic support aligns with these objectives.
- Establish mechanisms to track progress towards goals.
- Make adjustments to strategies if goals shift.
- Communicate any changes in direction to all stakeholders.
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Communicate Regularly to Maintain Proactive Support
- Establish a regular communication schedule (e.g., weekly, monthly).
- Use various communication tools (e.g., email, meetings, phone calls).
- Provide timely updates on progress and challenges.
- Ensure transparency and openness in communication.
- Adapt communication strategies based on stakeholder preferences.
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Monitor the Effectiveness of the Strategic Support
- Set key performance indicators (KPIs) to assess support effectiveness.
- Collect data on key deliverables and milestones.
- Analyze the impact of support on business performance.
- Gather feedback from stakeholders to evaluate satisfaction.
- Adjust strategies based on performance data and feedback.
Monthly Performance Reviews
List of Services
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Set a Consistent ScheduleList Item 1
- Establish a regular cadence for monthly performance reviews (e.g., the first Monday of every month).
- Set specific dates for the start and end of each review cycle.
- Ensure reviews occur at a time that allows for thorough analysis and reflection.
- Communicate the schedule clearly to all team members.
- Allow enough time to gather relevant data and prepare for the review.
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Review Key Performance Indicators (KPIs)List Item 2
- Identify critical KPIs that align with business objectives.
- Use historical performance data to track trends and patterns.
- Compare current performance against benchmarks or goals.
- Highlight areas where performance is exceeding expectations.
- Identify areas where performance can be improved.
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Discuss Achievements, Challenges, and Areas for ImprovementList Item 3
- Celebrate successes and milestones achieved since the last review.
- Identify challenges and obstacles faced during the review period.
- Discuss strategies and actions taken to address challenges.
- Highlight lessons learned and best practices.
- Encourage open dialogue and active participation from all team members.
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Use Data-Driven Insights to Inform Future Strategies and DecisionsList Item 4
- Analyze data to identify root causes of issues and successes.
- Use performance data to inform strategic planning.
- Adjust strategies and tactics based on findings.
- Ensure alignment of tactics with business goals.
- Document insights and share them with the team for feedback.
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Set Actionable Goals and Timelines for the Upcoming Month
- Define specific, measurable goals for the next review period.
- Ensure goals are realistic and achievable within the given timeframe.
- Break down goals into smaller, manageable tasks.
- Assign responsibilities and establish accountability.
- Set deadlines for completing tasks and achieving goals.
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Document Meeting Outcomes and Share with Stakeholders
- Record key decisions, action items, and next steps during the review.
- Distribute meeting notes to all participants and stakeholders.
- Ensure clarity on who is responsible for what tasks.
- Establish a follow-up process for tracking progress.
- Review progress against action items in subsequent reviews.
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Regularly Evaluate Performance Review Effectiveness
- Gather feedback from team members on the review process.
- Identify areas where the review process can be improved.
- Adjust the format or frequency based on feedback and outcomes.
- Monitor the impact of reviews on team performance.
- Ensure reviews support continuous improvement and alignment with business goals.
Crisis Management
List of Services
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Develop a Crisis Management PlanList Item 1
- Outline clear objectives and goals for crisis response.
- Identify potential crisis scenarios (e.g., natural disasters, cybersecurity threats, PR issues).
- Define roles and responsibilities for the crisis management team.
- Document step-by-step procedures for responding to each type of crisis.
- Include contact information for key stakeholders and emergency services.
- Ensure the plan is accessible to all relevant personnel.
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Designate a Crisis Management TeamList Item 2
- Assemble a team of qualified individuals to lead the response.
- Assign specific roles (e.g., communication lead, operations lead).
- Provide crisis training to team members to ensure readiness.
- Establish a clear chain of command for decision-making.
- Ensure backup team members are available in case of absences.
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Establish Communication ProtocolsList Item 3
- Define internal communication channels for team coordination.
- Develop external communication strategies for stakeholders, customers, and the media.
- Designate a spokesperson to handle public communications.
- Prepare key messages and FAQs in advance.
- Use social media and other platforms to share timely updates.
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Implement a Crisis Monitoring SystemList Item 4
- Set up tools to detect early warning signs of a crisis.
- Monitor social media, news outlets, and industry updates for potential issues.
- Use technology to track and assess the impact of the crisis.
- Establish protocols for escalating issues to the crisis management team.
- Regularly update the team on developments during the crisis.
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Conduct Crisis Response Training and Simulations
- Organize training sessions to familiarize staff with the crisis management plan.
- Conduct tabletop exercises to simulate potential crisis scenarios.
- Evaluate team performance during simulations and provide feedback.
- Identify gaps in the plan or training and make adjustments.
- Repeat simulations periodically to ensure preparedness.
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Assess and Manage the Crisis in Real Time
- Activate the crisis management team as soon as an issue arises.
- Follow the crisis management plan step by step.
- Communicate regularly with internal and external stakeholders.
- Adapt strategies based on real-time developments.
- Ensure decisions are informed by accurate, up-to-date information.
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Monitor and Evaluate Post-Crisis Impact
- Conduct a debrief with the crisis management team to assess response effectiveness.
- Gather feedback from stakeholders to understand their experiences.
- Analyze the root cause of the crisis to prevent future occurrences.
- Document lessons learned and update the crisis management plan accordingly.
- Communicate outcomes and improvements to stakeholders.
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Strategic Retainer Packages
Basic Package
Starting at $1,500
- Access to a business consultant for up to 5 hours/month.
- Monthly check-in calls to review progress and adjust strategies.
- Email support for quick guidance and questions.
Premier Package
Starting at $3,500
- Access to a business consultant for up to 15 hours/month.
- Bi-weekly strategy sessions to maintain momentum.
- Detailed monthly reports with actionable insights and recommendations.
Additional Services
Varies by Service
- Additional consulting hours.
- On-site visits for personalized support.
Monthly Performance Reviews
Basic Package
Starting at $750
- Review of KPIs and performance metrics.
- Identification of areas for improvement.
- A 1-hour virtual consultation to discuss findings and next steps.
Premier Package
Starting at $2,500
- In-depth analysis of performance data and trends.
- Customized recommendations to optimize results.
- Two virtual sessions/month to provide guidance and accountability.
Additional Services
Varies by Service
- Customized performance dashboards for real-time tracking.
- Team workshops to address performance gaps.
Crisis Management
Basic Package
Starting at $3,000
- Rapid response consultation to assess the situation.
- Development of an immediate action plan.
- A follow-up session to ensure stabilization.
Premier Package
Starting at $7,500
- 24/7 access to a crisis management consultant during the crisis.
- Comprehensive mitigation plan with detailed steps.
- Post-crisis analysis and strategy adjustments.
Additonal Services
Varies by Service
- Crisis simulation and preparedness training.
- On-site crisis management support.
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